Refund policy
SHOPPING
Registration
No prior registration is required to order the products.
In case of registration, the customer is required to provide the following information:
- name
- password
- email address
The customer receives an automatic email confirmation of the registration creation.
If the customer has forgotten their password, they can request a password reminder via email.
The customer is required to provide the following information during the order process:
- name
- title (shipping and billing)
- phone number
- email address
- additional data provided by the customer, note
If the buyer is a business entity, the following information is required:
- company name
- headquarters
- phone number
- email address
- tax number
- additional data provided by the customer, note
Please provide the company's tax number as required by the mandatory legal regulations from July 1, 2020!
The customer acknowledges that they are required to provide accurate information during registration.
After registration, you can log in using your email address and password.
Purchasing in the online store is possible through an electronic order and delivery to your home, as detailed in this GTC.
By making a purchase/registering on the website, the customer declares that they have become acquainted with and accept the terms of this GTC, as well as the Data Protection Notice and GTC published on the website, and consent to the data processing.
By placing the order and its acceptance by the online store, a contractual relationship is established electronically between the parties.
The seller is not responsible for delivery delays or any other problems or errors caused by incorrect and/or inaccurate information provided by the buyer.
The seller is not liable for any damages arising from the buyer forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to the seller.
The purchasing process:
- The price of the product
Balázs Katalin e.v. informs customers that the prices displayed for the products are in Forints, include the VAT required by law, but do not include the delivery fee and customs costs for countries outside the European Union.
The seller informs their foreign customers that currently, they deliver to foreign addresses upon special request, in which case information regarding the delivery fee can be found in the Home Delivery subsection.
No additional packaging costs will be charged for the ordered products.
If there is an error or deficiency in the products or prices in the webshop, the seller reserves the right to make corrections. In such cases, after the error is recognized and modified, we will immediately inform the customer of the new data. The user can then confirm the order once again or withdraw from the contract.
Promotions
If a promotional price is introduced, the seller will fully inform the customers about the promotion and its exact duration.
Incorrect price
If a wrong price is displayed on the website, particularly in the case of obviously incorrect prices, e.g. significantly deviating from the product's well-known, generally accepted, or estimated price, or possibly due to a system error showing a price of "0" HUF or "1" HUF, the seller is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in which case the buyer may withdraw from their intention to purchase.
In the case of an incorrect price, there is a striking disparity between the actual and displayed price of the product, which an average consumer should immediately notice.
According to Act V of 2013 on the Civil Code (Ptk.), a contract is established by the mutual and unanimous expression of the parties' will. If the parties cannot agree on the contractual terms, meaning there is no declaration that mutually and unanimously expresses the will of the parties, then we cannot speak of a validly established contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/erroneous price shall be considered a null contract.
- Displaying products
By clicking on the selected product on the website, the customer can view its description. Detailed information and guidance on the essential features of each product can be found by clicking on the respective product. The seller informs customers on the website about the user manual related to the products, which is essential to follow in order to preserve the lifespan of the products.
The images displayed on the product data sheets are presented by the seller in accordance with reality, noting that the images shown are sometimes illustrations; thus – considering that the seller manufactures unique products, the actual color of the product may not always fully match reality.
The seller informs the customers that their products are unique in every case, the raw materials may vary, and their products are always handmade, special pieces.
- Selection of products
Selecting the product and quantity is done by clicking on the "add to cart" icon.
The product will remain in the cart for a period of 24 (twenty-four) hours from the time it is added to the cart, and the same type of product will only be available to other customers during this period as long as supplies last; the specific reserved product cannot be added to another customer's cart.
If you do not purchase the given product, it will be removed from your cart after 24 (twenty-four) hours and will become available to other customers.
By clicking the cart button, you can find the products added to the cart during the purchase, as well as the total amount of the invoice. The customer has the opportunity to check the ordered quantity and the prices of the ordered products.
During the purchase process, the products placed in the cart can be modified at any time, and the buyer can correct any errors or typos that arise during the electronic recording of the data.
The total amount of the order will be automatically updated by adding or removing new products.
During the order summary, the customer can add a note to their order.
If the customer has any comments regarding the delivery, it is essential to record them as a note.
- Order cancellation
You can change your order until the products are delivered.
In this case, call the +36 70 338 2441 phone number,
or write to the following email address: info@balazskata.hu
Please provide the order number mentioned in the confirmation email as a reference.
The customer will not incur any premium charges for calls made to the above phone number.
- Payment
If the customer considers the quantity of the products in the cart to be appropriate, has checked the total amount, and decides to purchase them, then they need to click the "purchase" button.
By pressing the "purchase" button, the buyer acknowledges that this declaration entails a payment obligation.
The customer can always go back to the previous menu before completing the ordering process, where they can correct the entered data.
The total amount payable includes all costs based on the order summary and confirmation email.
We reserve the ownership of the products for sale until the full purchase price is paid in accordance with Section 6:216 (1) of the Civil Code.
To submit the order, the customer can select a shipping and billing address, as well as a shipping and payment method from the following options:
Payment methods:
Bank account details:
In the case of domestic transfer:
OTP Bank Plc.
Balázs Katalin e.v.
11773432-01307317-00000000
In case of foreign transfer:
OTP Bank Plc.
Balázs Katalin e.v.
IBAN number: HU57 1177 3432 0130 7317 0000 0000
SWIFT code: OTPVHUHB
By bank transfer: The buyer is obliged to transfer the value of the ordered products to the bank account specified in the confirmation email within 3 days. After the amount is credited to the seller's bank account, the buyer is entitled to receive the products in the manner specified by them.
The payment is considered settled when the amount due arrives in our bank account before the receipt of the ordered products. Otherwise, we are unable to deliver/hand over the ordered products.
Online credit card: The customer has the option to pay the total value of the order online by credit card through the secure payment system of the financial service provider used by the seller (SimplePay, PayPal).
Since the payment is not made on the website, we do not store your card information in any form; it is used solely by the bank and only during the current payment process.
If you are not redirected back to the online store's page after making a payment with a credit card, the transaction is considered unsuccessful. If you click the "Back" button or the "Refresh" button on the banking payment page, or close the browser window before being redirected back to the store, the payment is considered unsuccessful.
If you would like to learn more about the outcome of the transaction, including the reason and details in case of failure, please contact your account-holding bank.
To pay by credit card, the following information is required:
- Card number
- Expiration date
- Validation code
- Processing the order
The order will be processed within 3 days.
After the order, the system sends an automatic message to the customer.
If the product is out of stock, the customer has the option to "pre-order" their order. In this case, the buyer will be notified via the provided email address when the product is available for order again. In the case of a pre-order, the buyer can purchase the product with a separate order; the pre-order does not constitute a contractual obligation.
After the order, the seller will confirm electronically when they can fulfill your order.
If the confirmation does not arrive to the customer within 48 hours from the submission of the order, the buyer is released from the binding offer or contractual obligation.
The order and its confirmation are considered to have arrived at the seller and the buyer when they become accessible to them. The seller excludes liability for confirmation if the confirmation does not arrive on time because the buyer provided an incorrect email address during registration, or due to the saturation of the storage associated with their account, they are unable to receive messages.
The contract is established when the confirmation email becomes accessible to the buyer in their email system.
According to the sales contract, the seller is obliged to transfer the ownership of the item, and the buyer is obliged to pay the purchase price and take possession of the item.
The order is considered a written contract, the webshop records the order, which will later be accessible to the customer as well.
Delivery deadline
Within Hungary, 7 working days from the confirmation of the order.
The delivery time for international shipping may vary. In the case of international shipping, the customer will be informed separately about the delivery time.
The general delivery deadline for the order is a maximum of 30 days from the confirmation of the order. This delivery deadline is for informational purposes only, and any deviations from it will be communicated via email in all cases.
The customer will be informed via email about the handover of the ordered package to the courier service.
Home delivery:
The packages are delivered abroad by DHL Express Magyarország Kft., domestically by GLS General Logistics Systems Hungary Ltd. and Magyar Posta Zrt.
Contact information:
DHL Express Hungary Ltd.:
Tax number: 10210798-2-44
Headquarters: 1185 Budapest, BUD International Airport building 302.
Phone: +36 1 245 4545
Website: www.dhl.com
GLS General Logistics Systems Hungary Kft.
Tax number: 12369410-2-44
Headquarters: 2351 Alsónémedi GLS Európa u. 2.
Email address: info@gls-hungary.com
Website: www.gls-group.eu
Magyar Posta Zrt.
Tax number: 10901232-2-44
Headquarters: Budapest, 1138 Budapest, Dunavirág utca 2-6.
Email address: ugyfelszolgalat@posta.hu
Website: www.posta.hu
Domestic shipping is free.
For international shipping, the following rates apply:
- Shipping to EU member countries is 10,000 Forint
- all other countries outside the EU member states 13,000 Forint
We charge a delivery fee.
The invoice for the ordered products is included in the delivered package.
Complaints related to delivery:
The buyer is obliged to inspect the package in front of the courier upon delivery and to request a report in case of any damage noticed on the products or packaging. In case of damage, the buyer is not obliged to accept the package. Considering that the product is fragile, it is necessary to check it upon receipt. If the buyer fails to do so, the seller will not be able to accept any complaints regarding the damaged product.
The seller does not accept post-factum complaints without a protocol.
We will replace or compensate for defective or damaged goods within 8 working days at our own expense.
If the customer cancels the order due to incorrect delivery or damage to the goods during delivery, we will refund the amount paid for the goods within 15 days.
The seller informs the buyer that the ordered products can only be collected upon payment of their price. The seller may withhold the delivery of the ordered product until they are assured that the payment for the product has been successfully completed.
Website:
The user acknowledges that the seller is entitled to modify the characteristics of the website, such as its appearance and content, without notifying the user.
The seller is entitled to terminate the operation of the website and delete user registrations.
The seller will notify users in advance about this.
The seller ensures the continuous availability and operation of the website 365 days a year, 24 hours a day, except for:
- suspension due to maintenance work
- force majeure: the interruption of the website due to reasons beyond the seller's control, unforeseen and unavoidable, such as war, revolution, natural disaster, unforeseen political events, or government measures.
- Suspension due to programs placed by a third party without permission that affect the operation of the website.
The website is the intellectual property of the seller, and any use of its content in any form, such as the logo and branding, program codes, and graphic elements, is only possible with the prior permission of the seller. The seller is also entitled to the protection of the database producers as stated in Act LXXVI of 1999 on Copyright regarding all information and data found on the website. The seller's consent is required in all cases for the disclosure of the database or any part of it or for making copies of it.
The website along with its associated applications, software, documentation, source and object codes, graphic, textual and other materials, including the domain name, logo, is a copyrighted work protected by Act LXXVI of 1999 on Copyright, in which the seller holds exclusive ownership rights and property rights granted to them under copyright law. These designations may not be used, distributed, or published in any way by third parties without the express and prior written consent of the seller.
The user may not take any action and may not exhibit any explicit behavior, nor may they tacitly participate in any act that infringes upon or jeopardizes the seller's intellectual property rights, ownership rights, or other rights, or through which they acquire rights in relation to the website.
Any reproduction, translation, modification, transformation, reverse engineering, hacking of the website, and all rights related to products derived from the website, as well as any new software, system version, or result - including any development or enhancement of the website - are the property of the seller, who holds full rights over them; therefore, these activities may only take place with the seller's permission.
The seller is not responsible for the authenticity of the data provided during registration on the website, the accuracy of the data and information, and any damages or other adverse consequences that may arise for the user or any other third party as a result of the use of this data or information.
The seller is not responsible for any damage or consequences arising from the user's failure to comply with the requirements for maintaining the confidentiality of the password.
The seller is not further liable for any damage or other adverse consequences suffered by a user or any other third party, or for delays adversely affecting these persons, which arise from causes beyond their control (force majeure).
The user is obliged to inform the seller immediately if they notice any error in the operation of the website, and in this context, they are also obliged to inform the seller of all circumstances related to this, as well as all related information.
The seller excludes liability for any damage or other adverse consequences suffered by the user or third parties as a result of the use of viruses or other programs.
Information regarding the contract concluded between the seller and the user qualifying as a consumer, as remote parties:
Seller name:
Balázs Katalin e.v.
Headquarters: 7478 Bárdudvarnok, Kaposdada ltp. 482/12.
Registration number: 50273940
Tax number: 75101945-1-34
Email: info@balazskata.hu
Phone: +36 70 338 2441
About the conditions of fulfillment, especially regarding payment and the deadline for fulfillment, as well as the complaint handling method of Katalin Balázs e.v.:
The consumer's right of withdrawal and termination:
According to the legislation, a user classified as a consumer has the right to withdraw from or terminate contracts between consumers and businesses without justification within 14 days, as stipulated in Section 20 of Government Decree 45/2014 (II. 26.) (hereinafter: Government Decree), regarding the services provided in exchange for consideration.
The consumer's right of withdrawal or termination
- In the case of a contract for the sale of goods
- aa) the product,
- ab) in the case of the sale of multiple products, if the provision of individual products occurs at different times, the last provided product,
- In the case of a product consisting of multiple items or pieces, the last delivered item or piece,
- ad) if the product must be provided regularly within a specified period, the first service must be,
from the day of receipt by the consumer or a third party designated by them, other than the carrier;
- In the case of a contract for the provision of services, it can be exercised within fourteen days from the date of conclusion of the contract.
The above does not affect the consumer's right to exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
If the consumer made the offer to conclude the contract, the consumer is entitled to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer related to the conclusion of the contract.
The consumer user may exercise their right of withdrawal or termination through the attached form letter specified in Annex 2 of the government decree or through a clear statement regarding this, which must be sent to the seller's postal address or electronic mail address. The exercise of the right of withdrawal or termination is considered timely if the user sends it within the deadline specified in the previous paragraph. The user is responsible for proving that they exercised their right of withdrawal or termination in accordance with the provisions of this paragraph.
Information on the declaration template that can be used when exercising the consumer's right of withdrawal, according to Annex 2 of Government Decree 45/2014. (II.25.) on the detailed rules of contracts between consumers and businesses, is as follows:
- the consumer may exercise the right of withdrawal through the declaration template,
- the withdrawal period starts upon receipt of the product,
- The consumer may exercise the right of withdrawal during the period between the date of conclusion of the contract and the receipt of the product,
- in case of withdrawal in writing, it is sufficient to send the withdrawal statement within 14 days,
- The consumer must return the product without delay, but no later than 14 days from the notification of withdrawal,
- In the event of withdrawal, the Company will refund the total amount paid by the consumer no later than 14 days.
- if the consumer chooses a mode of transport that is different from the least expensive, usual mode of transport, in case of withdrawal, the Company is not obliged to reimburse the additional costs arising from this,
- In case of withdrawal, the consumer is responsible for the cost of returning the product, unless the Business has undertaken to bear this cost,
- The Business may claim compensation for the depreciation in value resulting from use that exceeds what is necessary to establish the nature, characteristics, and functioning of the product.
If the consumer withdraws from the contract, the seller shall refund the total amount paid by the consumer as consideration without delay, but no later than fourteen days from the date of becoming aware of the withdrawal, including any costs incurred in connection with the performance.
In the case of withdrawal or termination, the seller will refund the amount due to the consumer using the same payment method that the consumer used. With the explicit consent of the consumer, the seller may use a different payment method for the refund, but the consumer shall not incur any additional charges as a result.
If the consumer chooses a mode of transport other than the least expensive standard delivery method, the seller is not obliged to reimburse the additional costs arising from this.
If the consumer withdraws from the contract, they are obliged to return the product without delay, but no later than fourteen days from the notification of withdrawal, or to hand it over to the seller or a person authorized by the seller to receive the product, unless the seller has undertaken to transport the product back themselves. The return is considered to be completed within the deadline if the consumer sends the product before the deadline expires.
The consumer is only responsible for the direct cost of returning the product, unless the seller has agreed to bear this cost.
In the case of the sale of goods, the seller may withhold the amount until the consumer has returned the product or has unequivocally proven that it has been sent back; the earlier of the two dates must be taken into account.
The seller is not liable for delays resulting from a bank account number or postal address incorrectly and/or inaccurately provided by the consumer.
The consumer is not entitled to the right of withdrawal or termination:
- perishable or products that retain their quality for a short period
- for a product with sealed packaging that cannot be returned after opening for health protection or hygiene reasons;
Information on accessory warranty, product warranty, and guarantee
- Accessory warranty
In what cases can you exercise your warranty rights?
You can assert a warranty claim in case of the seller's faulty performance according to the rules of the Civil Code.
What rights do you have based on your warranty claim?
You can exercise the following accessory warranty claims at your discretion:
You may request a repair or replacement, unless fulfilling the request you chose is impossible or would incur disproportionate additional costs for the seller compared to fulfilling other requests. If you did not request or could not request a repair or replacement, you may request a proportional reduction of the consideration or you may also repair the defect at the seller's expense, or have it repaired by someone else, or - as a last resort - you may withdraw from the contract.
You can switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the seller caused it.
What is the deadline for you to assert your warranty claim?
You are obliged to report the defect immediately after its discovery, but no later than two months from the date of discovery. At the same time, I would like to draw your attention to the fact that beyond the two-year limitation period from the performance of the contract, you can no longer enforce your warranty rights.
Against whom can you enforce your warranty claim?
You can assert your warranty claim against the seller.
What other conditions are there for the enforcement of warranty rights?
Within six months from the performance, there are no other conditions for enforcing your warranty claim beyond reporting the defect, provided you prove that the product or service was provided by the seller. However, after six months from the performance, you are required to prove that the defect you recognized already existed at the time of performance.
- Product warranty
In what cases can you exercise your product warranty rights?
In case of a product defect, you may exercise your right specified in point 1 or assert a product warranty claim, at your discretion.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of the defective product.
In what cases is the product considered defective?
A product is considered defective if it does not meet the quality requirements in effect at the time of its market introduction or if it does not possess the characteristics specified in the description provided by the manufacturer.
What is the deadline for you to assert your product warranty claim?
You can assert your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you will lose this entitlement.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only assert your product warranty claim against the manufacturer or distributor of the product. In the case of enforcing a product warranty claim, you must prove the defect of the product.
Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:
- the product was not manufactured or marketed in the course of business activities, or
- the error was not recognizable according to the state of science and technology at the time of market launch or
- the defect of the product arises from the application of legislation or mandatory authority regulations.
The manufacturer (distributor) only needs to prove one reason for exemption.
I would like to draw your attention to the fact that you cannot enforce a warranty claim for defects and a product warranty claim simultaneously, in parallel. However, if your product warranty claim is successful, you can enforce your warranty claim for the replaced product or the repaired part against the manufacturer.
- Warranty
In what cases can you exercise your warranty rights?
In case of faulty performance, the seller is obliged to provide a warranty according to Government Decree 151/2003. (IX. 22.).
What rights do you have and within what time frame are you entitled to warranty?
In case of faulty performance, the seller is obliged to provide a mandatory 1-year warranty for the durable consumer goods listed in the annex of Government Decree 151/2003. (IX. 22.) Failure to meet this deadline results in the loss of rights. The warranty period begins on the day the consumer receives the consumer goods, or if the installation is carried out by the business or its authorized representative, on the day of installation.
The seller informs customers that according to the referenced Government Decree, the jewelry sold by them is subject to mandatory warranty if its selling price exceeds 10,000 HUF. Additionally, the accessories and components of jewelry valued over 10,000 HUF are also covered by the warranty.
The conclusion of the contract must be considered proven if the consumer presents a receipt or invoice proving the payment of the consideration. In this case, the rights arising from the warranty can be enforced with the document proving the payment of the consideration.
In the enforcement of the warranty claim, the rules regarding the exercise of warranty rights must be applied appropriately. If the warranty request is valid, the buyer may request the replacement or repair of the product. The buyer has the option to request a price reduction or a refund of the purchase price if neither the replacement nor the repair of the product is possible.
If the customer asserts their exchange request within three working days from the delivery of the product due to a malfunction, the seller is obliged to replace the product, provided that the malfunction hinders its intended use.
When is the business exempt from warranty obligations?
The business is only exempt from warranty obligations if it proves that the cause of the defect arose after the performance. A claim for warranty and a claim for product warranty cannot be enforced simultaneously and in parallel for the same defect.
According to the guidelines published by the seller, the following cannot be considered warranty defects:
- darkening resulting from the natural oxidation of metal parts,
- wear and tear of mother-of-pearl parts due to improper use or storage,
- defects resulting from improper use or damage.
Information on other consumer-related issues
Compensation for the services provided under the contract, as well as costs:
Registration on the website is free for the consumer, and the consumer is not obliged to pay any additional fees or costs. The consumer is required to pay the price of the ordered products as well as the shipping fee.
The fee for using a tool that enables communication between remote parties for the conclusion of the contract:
Not available
Is there a code of conduct according to the law on the prohibition of unfair commercial practices towards consumers, and what is the method for requesting a copy of the code of conduct?
There is no code of conduct available, therefore there is no way to request a copy.
In the case of a fixed-term contract, regarding the duration of the contract, in the case of an indefinite-term contract, regarding the conditions for termination of the contract:
Information regarding this – if it is relevant for a given product or service – is included in these General Terms and Conditions and on the website.
In the case of a fixed-term contract that may be converted into an indefinite term, the conditions for the conversion and the conditions for the termination of the contract that has thus been converted into an indefinite term:
There is no such case.
About the shortest duration of the consumer's obligations under the contract:
The user is entitled to delete their existing registration on the website at any time. In the case of any service provided for a fee, the consumer's obligations for the shortest duration according to the contract regarding the given service are specified in the relevant section of these General Terms and Conditions and are available on the website.
About the deposit or other financial guarantee to be provided or paid by the consumer at the request of the business and its conditions:
There is no such case.
About the operation of digital data content and the applicable technical protection measures:
The seller will take all necessary and reasonable measures during the operation of the servers and other equipment they operate (excluding infrastructure that the seller has no ability to influence), continuously ensuring an appropriate level of IT and other protection for the devices. The seller will also ensure the proper placement and storage of devices and content related to digital data.
The ability of digital content to cooperate with hardware and software according to the knowledge reasonably expected from the business:
The website is compatible with all commonly used and widely spread web browsers and operating systems, as well as displayable on mobile devices (mobile phone, tablet).
About the possibility of using complaint handling methods and dispute resolution mechanisms, as well as how to access them:
The seller informs consumers about the following regarding complaint handling:
The consumer can submit their complaints related to the product or the seller's activities at the following contact details:
Balázs Katalin e.v.
Headquarters: 7478 Bárdudvarnok, Kaposdada ltp. 482/12.
Email: info@balazskata.hu
Phone: +36 70 338 2441
Consumers can submit complaints to the Seller, indicating the reason for the complaint, in accordance with the rules of the Civil Code.
Consumers can primarily submit their complaints in writing directly to the seller, who will do everything in their power to eliminate and remedy any potential violations.
The seller informs the consumer that they can submit their complaint regarding the webshop activity or the products sold both electronically and by mail.
The seller will immediately investigate the verbal complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint, or if an immediate investigation of the complaint is not possible, the seller will promptly take minutes regarding the complaint and its related position, and provide a copy of it.
- In the case of a verbal complaint communicated in person, it is handed over to the consumer on the spot.
- In the case of a verbal complaint communicated by phone, it will send the consumer a substantive response within 30 days simultaneously.
in other respects, they are obliged to act according to what is written regarding the written complaint.
The seller will keep a copy of the response and the minutes taken regarding the complaint for 5 years and will present them to the supervisory authorities upon request.
The seller will respond in writing to complaints received via email or postal mail within 30 days and will send it to the consumer.
If the seller does not consider the complaint justified, they will send a written explanation to the consumer and provide information about the complaint handling options available to the consumer based on the nature of the complaint.
The seller and the consumer primarily resolve their legal disputes through out-of-court negotiations. If the negotiations do not yield results, the consumer may turn to the relevant authorities, courts, or mediation bodies according to applicable laws and the General Terms and Conditions.
About the possibility of turning to the conciliatory body, the name of the conciliatory body competent according to the seller's registered office and the postal address of its headquarters:
Somogy County Conciliation Board
Headquarters: 7400 Kaposvár, Anna St. 6.
Phone: +36 82 501 000
The following disputes fall within the jurisdiction of the conciliatory body: disputes between the consumer and the business regarding the quality and safety of the product, the application of product liability rules, the quality of the service, as well as disputes related to the conclusion and performance of the contract between the parties (hereinafter: consumer dispute) for out-of-court resolution: for this purpose, an attempt to reach an agreement, and in case of its failure, a decision on the matter to ensure the simple, quick, effective, and cost-effective enforcement of consumer rights. The conciliatory body provides advice at the request of the consumer or the business regarding the rights entitled to the consumer and the obligations imposed on the consumer. A condition for initiating the procedure of the conciliatory body is that the consumer must directly attempt to resolve the disputed matter with the concerned business. The procedure of the conciliatory body is initiated at the request of the consumer. The request must be submitted in writing to the president of the conciliatory body.
More information about the Conciliation Boards can be found by clicking on the following link: http://www.bekeltetes.hu
Information about the territorially competent Conciliation Boards can be found by clicking on the following link:
https://bekeltetes.hu/index.php?id=testuletek
The seller will use the mediation procedure of the conciliatory body to resolve consumer disputes.
In addition to the conciliation board procedure, the consumer has the following legal enforcement options available:
Complaint to the consumer protection authority:
National Consumer Protection Authority:
Title: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, P.O. Box: 20.
Central phone number: +36 1 459 4800
Fax number: +36 1 210 4677
In case of any consumer protection issue, the consumer can turn to the consumer protection authority. The consumer protection authority acts upon request or ex officio, examining the business's market behavior from a consumer protection perspective. However, the consumer's individual case is resolved by the mediation board, meaning that in this case, the consumer protection authority transfers the applicant's case to the mediation board.
The first instance consumer protection authority is the district office, unless otherwise provided by law. The contact details of the consumer protection authority can be found at the https://jarasinfo.gov.hu/ on the page.
Court proceedings:
The consumer is entitled to enforce their claim arising from a consumer legal dispute in court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure.
The protection of personal data, and in connection with this, the rights and obligations of the Contracting Parties are regulated beyond this GTC by the Data Protection Notice, as well as the provisions of EU Regulation No. 2016/679 (General Data Protection Regulation).
The consumer may use the European Online Dispute Resolution Platform is.
You can bring your dispute before an approved dispute resolution body with the help of the platform.
The European online dispute resolution (ODR) platform operated by the European Commission aims to make online shopping safer and fairer by providing the opportunity for high-quality dispute resolution.
The online dispute resolution (ODR) platform is not connected to any merchant. The ODR platform is available in all official languages of the EU, as well as in Icelandic and Norwegian.
The dispute resolution bodies are impartial organizations/individuals. Their goal is to assist consumers and traders in resolving their disputes outside of court. The peaceful resolution of disputes is generally faster and cheaper than going to court.
The use of the online dispute resolution platform is simple. Users receive guidance throughout the process. The platform can provide translations in all EU languages and works with automatic deadlines during the complaint handling process.
The advantage is that consumers can resolve their legal disputes for free or for a very small amount, while merchants can avoid lengthy litigation processes and maintain their good relationships with customers.
The use of the online dispute resolution platform requires registration in the European Commission system, after which the consumer can submit their complaint through the online dispute resolution platform's website if they have not been able to resolve their dispute directly with the business.
The title of the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU